Shruti Veeranki – Business and Commercial Banking Graduate

What were you doing before you joined LBG? Can you tell us a little bit about your background?

Before joining Lloyds, I was studying Computer Science through a Technology Degree Apprenticeship with the University of Birmingham while working at PwC. I gained experience across technology consulting, cyber security, and data & analytics. 

What made you apply for the scheme in the first place?

My long-term goal is to start my own business (VeeRent), so I wanted to learn more about the commercial and customer side of an organisation, alongside the technology experience I'd already gained. The graduate scheme felt like a great opportunity to get exposure to different areas of the business. I was also really interested in the banking industry, so it felt like a good fit.

What does an average day look like – and how often is it actually average?

No two days are the same, which keeps things interesting. In my current role, I might start the day with our team sync, then spend time leading customer interviews, working with partners, or helping shape a digital proposition for the real estate sector. There’s a lot of opportunity to get involved in different types of work and tailor your day around where you can add the most value.

What is the most interesting thing you have worked on so far?

It’s hard to pick just one. In Merchant Services, I created a solution-led selling framework that is now used by over 100 sales colleagues, which was great to see have a real impact. I also had the opportunity to interview members of the Group Executive Committee for a colleague video that was featured across the Group. It was a unique experience that gave me exposure to senior leaders and a completely different side of the business.

What has been completely different from what you expected?

I think the biggest surprise has been how much variety there is. Before joining, I assumed banking was mostly about finance, but there are roles in everything from marketing and communications to product and strategy. There’s also a really strong social side and lots of opportunities to connect with people across the business.

How would you describe the culture to a friend?

Before joining, I had some preconceptions about what working in banking would be like, but the culture has been really welcoming and supportive. People are friendly, approachable, and willing to help regardless of their role or seniority. I've built great relationships with colleagues and managers across different teams, ages, and backgrounds.

How has LBG made you feel included?

I've always felt like a valued member of the team, regardless of being a graduate. I've had opportunities to host events, put myself forward for new experiences, and contribute ideas, which has helped me build confidence and my network. People genuinely listen to your perspective, and there's a lot of flexibility to work in a way that suits you.

What have you learnt so far here?

One of the biggest things I've learnt is the importance of understanding the customer perspective. Working in BCB has shown me how much impact the right products, support, and advice can have on a business. As a small business owner myself, that's something I've been able to relate to personally as well as professionally.

What were you worried about before joining?

My biggest concern was probably whether I'd be able to maintain a good work-life balance and keep up my gym routine. The flexibility at LBG has made that much easier than I expected, and I've been able to fit work around the things that are important to me. I've even got into running recently, which is something I'd never have predicted before joining!

When did you first realise you’re not working for a traditional bank?

I think I first realised it at our graduate Activation event. It felt like a corporate rave in a warehouse, which definitely wasn't what I'd expected from a bank! Getting the chance to host it the following year was a real full-circle moment. 

When you first joined, did your imposter syndrome ever kick in? How did you overcome it?

Definitely. Even now, I sometimes have moments where I question myself, but I've learnt that's completely normal. Having supportive managers and ownership of real projects helped build my confidence, and I've realised that you wouldn't be here if you weren't capable of doing the job.

How has LBG supported your learning and development?

I've been able to access everything from professional qualifications to AI training and development programmes. There are lots of resources available through Workday, and the business is always investing in helping colleagues build new skills. What I like most is that you can shape your learning around your own interests and career goals.

If you had to sum up your time here so far in one photo, which one would it be?

It would be a photo of us hiking up Mam Tor dressed in horse costumes to raise money for Crisis. It captures the friendships I've made, the opportunities to give back, and the fun we've had along the way. It's probably the most unusual thing I've done with colleagues, and that's why it perfectly sums up my experience so far.

Are you part of any colleague networks? If yes, can you tell us about your experience so far?

Yes, I'm part of the REACH network, and it's been one of my favourite parts of working at LBG. Celebrating events like Diwali and South Asian Heritage Month, whether that's through food, music, traditional clothing, or sharing our culture with colleagues, has been really special. It's created a real sense of community and made me feel at home from day one.