Reasonable Adjustments and Guaranteed Interviews

Reasonable adjustments during the recruitment process

Q. What are ‘Reasonable Adjustments’ and why are they available?


A. We want to ensure that all candidates are able to compete on an equal basis.

People with long term health conditions and/or disabilities might face barriers or challenges with certain aspects of our selection process which will prevent them being able to give their best and compete on an equal basis with candidates who are not disabled. The result is that we will risk needlessly excluding or filtering out valuable talent from our organisation.

We will make reasonable adjustments to our selection process to ensure that people with long term health conditions and/or disabilities are not at a disadvantage during the process and can compete on an equal basis with people who do not have those conditions and/or disabilities.

Q. What kind of adjustments can be made?

A. Adjustments vary greatly depending on the specific needs or circumstances of the individual. However, they generally fall into the following groups:

• Modifying the approach taken during selection, e.g. providing more time to take tests, allowing additional preparation time, permitting written evidence as well as verbal during a competency interview.
• Considerations / adaptations to the physical environment, e.g. the venue location, the accessibility of the venue, lighting, ambient sound.
• Providing alternative format materials (letters, test materials, etc.), e.g. large print, Braille, audio.
• Accommodating support workers, e.g. sign language interpreters, carers, assistance dogs.
• Understanding and accommodating specific communication needs, e.g. lip reading.

Please contact us before you commence an application if you are unsure whether this may apply to you, or what sort of adjustment might be possible. Our team will seek to understand your needs and advice what support or adjustments are available.

The Guaranteed Interview Scheme

Q: What is the Guaranteed Interview Scheme?

A: The Guaranteed Interview Scheme allows disabled candidates the opportunity to have a guaranteed interview provided they meet the minimum criteria for the role.

The minimum criteria is outlined below depending on the programme you are applying for:

• Finance, Client Solutions, Client Relationship Management, Risk: minimum performance threshold for the numerical reasoning test and the critical reasoning test
• Retail Customers and Products, Insurance Products and Financial Planning Solutions, Enterprise Leadership, Technology: minimum performance threshold for the critical reasoning test
• Data Science: minimum performance threshold for the coding test

Once the candidate with a disability has met the above minimum criteria, they will be progressed to the next stage of assessment which is a video interview. If the candidate doesn’t meet the minimum criteria for the programme they have applied for we won’t be able to progress with your application any further.

Q: If I have a disability do I have to tick the Guaranteed Interview Scheme box?

A: Not at all. If you have a disability and wish to tick the box to secure the benefits of the guaranteed interview scheme, then you are very welcome. Equally if you would prefer not to then this is also fine and you will still be entitled to receive reasonable adjustments throughout the process, if your application is proceeded with.

People with disabilities often fear that if they disclose a disability when applying for a job they will be discriminated against. Disclosure of a disability is not mandatory. However, we would encourage you to do so in order for us to be able to make reasonable adjustments for you and to support you through the selection process to give you the best opportunity to demonstrate your skills and abilities and give you an equal opportunity of success.

HR Graduate, Louis Jameson shares his experience.

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