Consumer Relationships Internship
Consumer Relationships Internship
Duration
8 weeks
Salary
£25,000 for those based in Leeds and Bristol.
£29,000 for those based in London.
Plus fantastic benefits for all.
Locations
Leeds, London, Bristol. Mix office and home working with our hybrid working policy.
Where customer insight meets big impact
Consumer banking is changing fast – and we want people who can change it with us.
The Consumer Relationships Internship Scheme is designed to develop our next generation of product leaders – curious thinkers, data explorers and customer-first creators who can turn insight into innovation. You’ll learn how products are built, launched and evolved to meet changing customer needs. And you’ll do it all on real projects that impact millions of people, seeing your ideas move from whiteboard to launch day.
8 weeks. Real impact
Your internship could take you across Consumer Relationships – the biggest division in the Group. You’ll have the opportunity to sharpen your expertise and broaden your impact across:
- Digital – design, deliver and optimise digital customer interactions across our app, desktop and other platforms. You’ll shape lead generation, manage experiences, and align with tech teams to bring digital features to life.
- Customer – dive into journey mapping, service design, and customer strategy. Work on initiatives that improve satisfaction, retention and advocacy, while tackling challenges like fraud and economic crime prevention.
- Propositions – use customer insight to develop new products, services and value propositions. Collaborate with marketing, commercial and innovation teams to take ideas to market.
The skills you’ll master
By the end of the Internship, you’ll grow the skills to be:
- Data-literate – confident using analytics and AI tools to personalise experiences.
- Product-savvy – understanding how propositions are designed, built and delivered.
- Customer-first – skilled in journey design and service improvement.
- Commercially aware – with a clear view of how the bank generates revenue.
- Strategic-minded – able to shape business capability and innovation.
- AI-enabled – using AI tools to work more efficiently, productively and creatively.
The work you could be doing
- Designing digital journeys across app and online platforms.
- Analysing customer feedback to drive improvements.
- Helping prevent fraud and supporting customers through disputes.
- Turning customer insight into new propositions.
- Collaborating on sustainability and inclusion initiatives.
Support to succeed
You’ll be backed with:
- Access to learning academies, Viva Learning and internal platforms.
- Mentoring from leaders who’ve been where you are now.
- Opportunities to work on initiatives that make a real difference.
Your career. Fully backed.
You’ll finish your internship with new found skills, knowledge and networks to start shaping your career in the future of customer relationships – ready to lead projects, create propositions and influence how millions experience banking.
What’s Next
Your internship is just the beginning. It’s your chance to build skills, make connections and show what you can do. After your placement, you could be considered for our 2027 Graduate Programme – and take your career to the next level.
Progression to our graduate opportunities isn’t guaranteed, securing an offer is based on the following:
- Your performance during the internship
- Available roles
- Eligibility for the Graduate Programme – Read more on eligibility in our FAQs
- Successfully completing the fast-track assessment process
Apply now!
Applications are now open! Think big. Act bold. We’re waiting for you to take the first step in joining Lloyds Banking Group where your ambition meets our opportunity.
Requirements
- Be in your penultimate year at university.
- While we do not require a set projected minimum degree achievement, we strongly recommend the ability to be able to demonstrate sound knowledge, understanding and technical skills aligned to the role. Some aspects of this, alongside behaviours and values, will be assessed through the application process.
- We do not sponsor visas.
Leeds, London or Bristol. With our hybrid working policy, all colleagues spend at least two days a week in the office.
Applications for the Consumer Relationships Internship will open on 12th November 2025.
We may close our Internships early if we receive a high number of applications, so it’s best to apply as soon as possible.
Our application process is designed to help you shine. We want everyone to feel they belong and can be their best, regardless of background, identity, or culture.
Find out more, including stages and tips for success, on our how to apply page.
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