Consumer Internship
Consumer Internship
Duration
8 weeks
Salary
£27,400 outside of London. £31,000 in London.
Locations
Leeds, London, Bristol. Hybrid working: min two office days a week.
Where customer insight meets big impact
Consumer banking is changing faster than ever. New technologies, changing customer expectations and the rise of AI are transforming how people manage, save, spend and borrow money.
Our Consumer Internship gives you the opportunity to explore how customer insight, data and technology are used to create brilliant products and experiences.
You’ll work alongside experienced colleagues across product, propositions, customer journeys, digital and partnerships, contributing to meaningful work that supports millions of customers.
From day one, you’ll build practical experience, confidence and connections, while seeing how ideas move from insight and research through to delivery and continual improvement
8 weeks. Real impact
During your internship, you’ll take on meaningful work within Consumer, one of the Group’s largest business areas.
You’ll use customer insight, data and digital technology to help solve real problems and create simpler, smarter and more connected customer experiences.
Depending on your team, you could gain experience in:
- Product and platforms – learning how products and propositions are developed, managed and improved across saving, borrowing, everyday banking and planning for the future.
- Customer propositions and digital journeys – using customer insight to help shape products, services and experiences, and supporting teams to turn opportunities into action.
The work you could be doing
- Exploring customer behaviour and using insight to improve products, propositions and experiences.
- Helping to design simpler and more connected customer journeys.
- Analysing data and customer feedback to identify opportunities for improvement.
- Supporting research, customer journey mapping and project delivery.
- Contributing to new product or proposition initiatives.
- Working with colleagues and partners to turn ideas into action.
- Using digital technology and AI tools to test ideas and support informed decisions.
- Contributing to more inclusive, sustainable and personalised customer outcomes.
The skills you’ll develop
By the end of the internship, you’ll have built practical experience, valuable connections and greater confidence in:
- Customer insight – using data, research and feedback to understand customer needs.
- Product development – understanding how products and propositions are created, managed and improved.
- Commercial thinking – beginning to understand how banking decisions create value while supporting positive customer outcomes.
- Digital and AI capability – using technology and AI tools responsibly to work smarter and explore new possibilities.
- Relationship building – collaborating with colleagues, stakeholders and partners to achieve a shared goal.
- Agile problem-solving – adapting to new information, contributing ideas and helping teams deliver at pace
Support to succeed
You’ll be backed with:
- Access to learning academies, Viva Learning and internal platforms.
- Mentoring from leaders who’ve been where you are now.
- Opportunities to work on initiatives that make a real difference.
Your career. Fully backed.
You’ll finish your internship with new found skills, knowledge and networks to start shaping your career in the future of customer relationships – ready to lead projects, create propositions and influence how millions experience banking.
What's Next
Your internship is just the beginning. It’s your chance to build skills, make connections and show what you can do. After your placement, you could be considered for our 2028 Graduate Programme – and take your career to the next level.
Progression to our graduate opportunities isn’t guaranteed, securing an offer is based on the following:
- Your performance during the internship
- Available roles
- Eligibility for the Graduate Programme – Read more on eligibility in our Graduate FAQs
- Successfully completing the fast-track assessment process
Requirements
- Be in your penultimate year at university.
- While we do not require a set projected minimum degree achievement, we strongly recommend the ability to be able to demonstrate sound knowledge, understanding and technical skills aligned to the role. Some aspects of this, alongside behaviours and values, will be assessed through the application process.
Leeds, London or Bristol. With our hybrid working policy, all colleagues spend at least two days a week in the office.
Applications for the Consumer Internship Scheme will open on 3rd November and close on 31st January 2027.
Our internships may close early if we receive a high number of applications, so it’s best to apply as soon as possible.
Our application process is designed to help you shine. We want everyone to feel they belong and can be their best, regardless of background, identity, or culture.
Find out more, including stages and tips for success, on our how to apply page.
Want to know more?
FAQs
Looking for help with your application? Need to know more about the interview process? Search our FAQ page to find useful information, tips and support. Summer Internship FAQs