Customer Product Innovation
Design products that will build the bank of the future
With 30 million customers across the UK, we’re constantly staying one step ahead by using the latest technology to create innovative products that meet their diverse needs. That’s what our Customer and Product teams help us do. They design anything from new credit cards to digital marketing strategies, and now we’re searching for new talent to join them and help us grow. So, if you’re searching for a career with impact – we have a job for you. And the great news is you don’t need a business or finance degree to work with us.
Your career journey starts here
If you’re passionate about designing, developing and implementing new ideas and innovative solutions, you’ll make a big impact in our Customer and Product teams. With over 12,000 colleagues in the division and 10 different business areas, you’ll have an amazing opportunity to make an impact across our wider business – from marketing to mortgages, car leasing and more.
About the programme
In three eight-month placements over two years in different locations around the UK, you’ll work in customer and product-focused areas, build your understanding of how our customers behave and develop project management and leadership skills.
Day to day you could be:
- Developing innovative products and services for customers
- Gathering powerful insights about our customers
- Supporting the marketing strategy for brands like Halifax, Bank of Scotland and Lloyds Bank
And it’s built around you
People do their best work when they feel happy and valued. That’s why you’ll receive the tools you need to develop the career you want – from mentoring to TED-style talks. We’ll support you to complete a CIMA Certificate in Business Accounting qualification and you’ll also have the chance to lead on UK community volunteering initiatives. By joining the Customer Product Innovation programme, you’ll become an expert in a range of next-generation financial products as well as customer behaviours and insights.
As the largest digital bank in the UK we’re dedicated to Helping Britain Prosper. With over 14 million online and 10 million mobile users, we’re constantly exploring how to bring new digital product solutions to our customers. In 2017 we became the first bank to revolutionise the way our customers’ data is kept by delivering Open Banking – a new digital solution enhanced with a dynamic mobile app. As part of the Group, you’ll not only represent Lloyds Bank but our other brands too, including Halifax, Bank of Scotland, MBNA, Lex Autolease and Blackhorse.
But first you’ll need
A 2:2 degree or above in any discipline from any university. The variety and experiences of our colleagues makes our workplace unique, so we encourage people from every kind of background to apply. It’s important for us, and it shows. Recently, we were named a Times Top 50 Employer For Women, as well as the Best Bank in the World for Diversity and Inclusion and a Times Top 100 Graduate Employer.
Our Graduate Programmes are rotational and, unless stated otherwise, our Customer Product Innovation roles are based nationwide.