Meet the apprentice who's leading the way for mental health fundraising

By raising thousands of pounds for children across the country and working with one of the UK’s leading mental health charities, apprentice Jaclynn Smith is helping Britain prosper in her own way. Not only that, she’s also led a team of volunteers over 5km of inflatable obstacles and abseiling down a 150ft crane!

Find out below how she’s achieved this and her key advice to anyone considering an apprenticeship.


What made you choose an apprenticeship with Lloyds Banking Group (LBG)?

I was working here on a temporary contract that was due to come to an end. I had never considered a career in banking before, but I really enjoyed the role and thought an apprenticeship was the perfect way to build my knowledge and see more of the business. I was also intrigued by the teams around me and wanted to learn more about how they were helping customers and UK communities. So, I applied as soon as I could and joined the Customer Service Apprenticeship Programme. This gave me the opportunity to not only start a career, but also get involved in activities to help Britain prosper.

What was the biggest project you were involved in?

I was involved in our office’s committee, which helps to raise funds for local charities. Specifically, 18 teams across Pitreavie in Dunfermline, Scotland, took part in a team challenge last year to see who could raise the most funds. I was the lead co-ordinator for my team, so a lot of my time was spent coming up with fun ideas to raise money with my colleagues.

Our team – Conquering Heroes – ran one event per month which I managed. Our events included bake sales within the office, a mega raffle with over 30 prizes (all sourced and donated from local businesses), hampers and a (very scary) team trip to Gung-Ho! – a 5km course with inflatable obstacles.


How successful was the project?

My team raised £4,621 for our charity partner, which was the highest across LBG. The total amount raised through the challenge was £20,725!

And who had the best cake at the bake sale?

That’s a tough one – I made rocky road, another colleague made custard creams and another made truffles. They were delicious; I’d like to think it was a three-way tie!

What’s next for you at LBG?

Developing and leading a plan for all fundraising activity for Mental Health UK on our office site. Recently, I organised an abseiling event from the Titan Clydebank (a 150ft crane in Dunbartonshire, Scotland) – six colleagues signed up to face their fears and raised over £700.

Would you advise a friend to do an LBG apprenticeship?

Definitely. My Apprenticeship has given me the opportunity to develop some of my skills that needed work. Before beginning the Apprenticeship, I was the quiet girl who sat in the corner and was afraid to speak, but now I have the confidence to believe in what I am saying. I speak up and I lead a team. 

I even told my niece to apply for an apprenticeship and she’s been accepted. The one piece of advice I’ve given her is to not be afraid to ask questions – there’s no such thing as a silly question.


Interested in using your skills to help Britain prosper on a local and national scale, while learning new ones to set your career in motion? Our apprenticeships will give you these opportunities and more, so if you haven’t already signed up for LBG apprentice alerts, head over to the registration page now.

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